Votre Luxe Vault: Payment Plan Terms

By choosing a Votre Luxe Vault payment plan, you agree to these terms. They apply together with our standard Terms of Service and Returns Policy. If anything here conflicts with those, these terms apply to your payment plan.

1. The plans

1. All amounts are in Australian dollars and include GST.
2. The Vault fee is a one-time reservation fee for holding the piece exclusively for you. It is included in your total and spread across your payments.
3. Our plans are interest free. We do not run a credit check, and a Vault plan is not a loan or a line of credit.
4. Your full payment schedule, with every date and amount, is shown before you pay and on your personal plan page.

2. Automatic payments

1. When you start a plan, you authorise Votre Luxe to save the card you pay with (your nominated card) and to charge it automatically for each remaining payment, on the dates and for the amounts in your payment schedule.
2. Payments are charged on the due date, usually between 9am and 12pm Adelaide time. You do not need to do anything.
3. We will email you 2 days before each payment, and again once it has been received.
4. Your card details are stored securely by our payment providers (Stripe for the 4 and 6 week plans, Shopify Payments for Reserve). Votre Luxe never sees or stores your full card number.
5. It is your responsibility to make sure your nominated card has enough funds available on each due date and stays valid until your plan is complete.
6. If your card changes, is lost, or will expire before your plan ends, please contact us before your next payment. You can also pay with a new card from your plan page, and it will be used for your remaining payments.

3. Missed or declined payments

1. If a payment is declined, we will email you and automatically try your card again the next day, up to 3 attempts in total.
2. You can pay a missed payment at any time from your plan page, using the same card or a new one.
3. If a payment is still unpaid 7 days after its due date, Votre Luxe may cancel your plan and release the piece for sale. Payments already made will be issued as store credit under section 5.
4. We will always contact you before cancelling a plan for missed payments. If your circumstances change, please talk to us early and we will do our best to work something out.

4. Paying early, holding and collection

1. You can pay the remaining balance early at any time from your plan page. There is no charge for paying early, and no further payments will be taken.
2. Your piece is taken off sale and held exclusively for you from your first payment until your plan is complete.
3. Your piece is dispatched, or ready to collect from our boutique at 50 King William Street, Adelaide, only once your final payment has been received and cleared. Pieces cannot be collected or sent before then.
4. Ownership of the piece passes to you once it is paid in full.

5. Cancellations: store credit only

If you cancel your plan, or we cancel it under section 3, we do not offer refunds. Payments made are issued as Votre Luxe store credit instead.

1. To cancel, contact us by email, phone, text, or WhatsApp. Once cancelled, no further payments will be taken and the piece is released for sale.
2. Store credit is issued for the amount you have paid, less any Vault fee. The Vault fee covers holding the piece off the market and is non-refundable.
3. Store credit can be used on any piece, in store or online, and is issued to the name on the order.
4. Store credit cannot be exchanged for cash or transferred to your card.
5. This applies to a change of mind at any stage of the plan, including after your final payment if the piece has not yet been collected or dispatched. Once you have received the piece, our standard Returns Policy applies.

6. Your rights and general terms

1. Nothing in these terms limits your rights under the Australian Consumer Law. If a piece is faulty, or not as described, you are entitled to a remedy, which may include a refund.
2. Every piece is covered by our authenticity guarantee. If a piece is found not to be authentic, you will receive a full refund of all payments made, including any Vault fee.
3. If we cannot supply the piece for any reason within our control (for example, it is damaged while in our care), we will refund all payments made, including any Vault fee.
4. Votre Luxe may decline or cancel a plan where we reasonably suspect fraud or misuse. Any payments made in that case will be refunded.
5. We may update these terms from time to time. The terms in place when you start your plan apply to that plan.
6. These terms are governed by the laws of South Australia.

Questions? Email info@votreluxe.com.au, call or WhatsApp us on 0459 363 554, or visit us at 50 King William Street, Adelaide SA 5000.