Frequently Asked Questions

Every piece is authenticated in house by our specialists, real experts rather than software, with years of hands-on experience across luxury goods. We examine materials, stitching, heat stamping, hardware and packaging, and where any doubt exists, we refer the item to a second authenticator for additional assurance.

Every item comes with our 100% authenticity guarantee. In the rare event an item is found to be inauthentic, we'll issue a full refund.

Yes. We can issue an in-house authenticity certificate as a PDF on request, and a printed copy is available for clients visiting us in store.

Yes. We can hold an item for you with a 25% non-refundable deposit, with the remaining balance due within 7 days.

Yes. Our Votre Luxe Vault Plan lets you reserve a piece and pay it off over time. Once you check out, a member of our team will email you to arrange your first instalment, and your piece is held exclusively for you once your first payment is confirmed.

If you'd like to talk through your options before purchasing, text or WhatsApp us on 0459 363 554.

We accept card and online payment, EFT and cash. Our only payment plan is the Votre Luxe Vault Plan.

Choosing pre-loved luxury extends the life of beautiful pieces rather than adding to new production. We're proud to be part of the circular fashion economy, and we reuse packaging materials wherever possible, while always making sure your item is fully protected in transit.

Our boutique is at 50 King William Street, Adelaide SA 5000, open Monday to Saturday, 10am to 5pm. Plan your visit.

No appointment is needed to browse and shop. Appointments are only needed for on-the-spot evaluations and authentication services.

We don't have on-site parking. There's street parking and a range of public car parks throughout the Adelaide CBD within walking distance of the boutique.

Yes. Choose in-store pickup at checkout and we'll email you as soon as your order is ready to collect.

We offer complimentary express shipping on most Australian orders via Australia Post Express, with signature on delivery included. For oversized or heavy items, shipping is calculated at checkout.

We dispatch orders Tuesday to Friday. Orders received after 2pm ACST on Friday are shipped the following Tuesday.

We ship internationally via DHL, with full tracking and signature on delivery.

For change of mind, we accept one return or exchange per order within 5 days of purchase (14 days for international orders), for store credit or exchange only. Refunds are not offered for change of mind.

Please let us know within 24 hours of receiving your order if you'd like to return it. Items must be returned unused and in the same condition as when purchased. Read our full returns policy.

Visit our Sell With Us page to submit an enquiry, and we aim to respond within 3 business days. You can also drop off pieces at our boutique without an appointment, or book an appointment for an on-the-spot evaluation.

Consign: we list and sell your item on your behalf for the highest return.

Direct sell: we buy your item outright at an agreed price, with payment within 48 hours.

We only accept items in 9/10 condition or better. This means minimal signs of wear, fully functional hardware, and no repairs or restorations. All items must be 100% authentic.

• Balenciaga
• Bottega Veneta
• Burberry
• Bvlgari
• Cartier
• Celine
• Chanel
• Coach
• Dior
• Fendi
• Givenchy
• Goyard
• Gucci
• Hermès
• Jacquemus
• Loewe
• Louis Vuitton
• Miu Miu
• Prada
• Rolex
• Saint Laurent
• Tag Heuer
• Tiffany & Co.
• Tory Burch
• Valentino
• Van Cleef & Arpels
• Versace

Don't see your brand listed? Get in touch and we'll let you know if we can help.

Our commission is tiered by item value, so the more your item is worth, the more you keep.

A complimentary cleaning service is included for all consignment items.

We price items based on current market conditions, brand, model, condition, rarity and demand, so your piece is competitively priced to sell while maximising your return.

Once we receive your item, our team authenticates, cleans, measures and professionally photographs it, then creates a detailed listing for our website and shares it across our social channels. We aim to have your item live within 1 to 3 business days of drop-off or delivery.

For consignment sales, payment is processed on our fortnightly schedule once your item sells, and you'll receive an email confirming when funds will arrive.

For direct sales, payment is processed within 48 hours of agreeing on a price.

At the end of the 60-day consignment period, you're welcome to collect your item or keep it on consignment with us.