FAQ
Buying
Can you put an item on hold for me? Yes, we can place an item on hold with a 25% non-refundable deposit. The remaining balance must be paid within 7 days.
Do you offer payment plans? Yes, we offer flexible payment plans to make luxury more accessible. Once you proceed to checkout, a member of our team will be in touch via email to arrange your first instalment. Your item will be held exclusively for you once your first payment is confirmed. Please contact us if you would like to discuss payment plan options before purchasing.
How do you authenticate items? Our in-house authenticator has years of experience examining luxury goods across all aspects, including materials, stitching, heat-stamping, hardware, and packaging. Where any doubt exists, we refer the item to a second authenticator for additional assurance.
All items come with our 100% authenticity guarantee. In the rare event an item is found to be inauthentic, a full refund will be issued.
Can you provide an authenticity certificate? Yes, we can issue an in-house authenticity certificate as a PDF upon request. A printed copy is also available for clients visiting us in store.
Which courier do you use? We offer complimentary express shipping on most Australian orders via Australia Post Express, with signature on delivery included for your peace of mind.
For oversized or heavy items, shipping costs will be calculated at checkout. For international orders, we ship worldwide via DHL with full tracking and signature on delivery.
Where are you located? Our showroom is located at 50 King William Street, Adelaide SA 5000. We are open Monday to Saturday.
Is Votre Luxe sustainable? The fashion industry generates approximately 13 kilograms of waste per person globally each year. At Votre Luxe, we are proud to be part of the circular fashion economy, curating quality pre-loved pieces that extend the life of luxury goods rather than contributing to new production.
Our commitment to sustainability extends to our operations, including thoughtfully reusing packaging materials wherever possible. Your item's protection during transit always remains our priority, whether in repurposed or new packaging.
Selling
How do I consign with you? Visit our Sell With Us page to submit an enquiry. We aim to respond within 3 business days.
What condition does my item need to be in? We only accept items in 9/10 condition or greater. This means minimal signs of wear or damage, functional hardware, and absolutely no repairs or restorations. All items must be 100% authentic.
What brands do you accept?
| Balenciaga | Bottega Veneta | Burberry | Bvlgari | Cartier | Celine |
| Chanel | Coach | Dior | Fendi | Givenchy | Goyard |
| Gucci | Hermes | Jacquemus | Loewe | Louis Vuitton | Miu Miu |
| Prada | Rolex | Saint Laurent | Tiffany & Co. | Tory Burch | Valentino |
| Van Cleef & Arpels | Versace |
Don't see your brand listed? Get in touch and we will let you know if we are able to assist.
What are your commission rates? Our commission structure is tiered by item value, so the more your item is worth, the more you keep:
| Item Value | You Keep | We Retain |
|---|---|---|
| AUD $10,000+ | 88% | 12% |
| AUD $5,000 -- $9,999 | 85% | 15% |
| AUD $3,000 -- $4,999 | 80% | 20% |
| AUD $1,000 -- $2,999 | 75% | 25% |
| AUD $0 -- $999 | 65% | 35% |
A complimentary cleaning service is included for all consignment items.
How are items priced? We price items based on current market conditions, brand, model, condition, rarity, and demand. Our expertise in the luxury resale market ensures your items are competitively priced to sell while maximising your return.
How long does it take to list my item? Once we receive your item, our team carries out authentication, cleaning, measuring, and professional photography to present each piece at its best. We then create a detailed listing for our website and share your item across our social media channels to maximise visibility. We aim to have your item live within 1 to 3 business days of drop-off or delivery.
Do you purchase items directly? When you submit a consignment enquiry, we may provide both a consignment estimate and a direct buyout offer, allowing you to choose the option that suits you best. In some cases, we may elect to purchase items from you outright.
When will I receive payment? For consignment sales, payment is processed within 14 days of your item selling. You will receive an email confirmation with details of when funds will be transferred to your account.
For direct sales, payment is processed within 48 hours of agreeing to a buyout price.
What happens if my item does not sell within the consignment period? At the end of your 60-day consignment period, you are welcome to collect your item in person or have it returned to you. For interstate consignors, we can arrange to post items back at no charge.
At this stage, we will also provide a direct buyout offer if you would prefer an immediate sale rather than continuing on consignment.
