Buying

Do you offer payment plans?

Our payment plan options:

1. We accept Afterpay on eligible items. Account limits may vary from user to user.

2. If the item amount exceeds your Afterpay limit, we can also accept an upfront bank transfer for the outstanding amount, with the remainder to be paid through Afterpay (e.g. a $2,500 bag can be paid with: $500 upfront bank transfer + $2,000 on Afterpay).

3. For higher ticket items, we can accept a 20% non-refundable deposit, with the remaining balance to be paid within 7 days.

Can you put an item on hold for me?

We can put items on hold with a 20% non-refundable deposit.

How do you authenticate bags?

Our in-house authenticator has years of experience in authenticating luxury items. They closely examine all aspects of the item – materials, stitching, heat-stamping, packaging materials, etc. If there is any doubt on an item’s authenticity, we refer it to a second authenticator for added assurance.

We offer a 100% authenticity guarantee on all of our items. In the case that an item is found to be inauthentic, a full refund will be issued.

Where do you source your bags from?

Most of our items come from our network of consignors in Australia. We can also at our discretion source coveted items from overseas. Please reach out via our contact form (link) to find out more.

Can you give me an authenticity certificate?

We can issue an in-house authenticity certificate as a PDF.

Which courier do you use?

Domestic:
We ship all items for free via Australia Post Express, with signature on delivery.

International:
We ship all items via Australia Post International Express, which includes signature on delivery, for a flat rate of $85AUD. We can also send items via FedEx for an additional charge.

Where are you based?

Our store is located at 148 King William Rd, Hyde Park SA 5061. We are open between 10am–5pm, Tuesday–Saturday.

Is your business sustainable?

The fashion industry generates 13 kilograms of waste for every person on the planet. At Votre Luxe, we are proud to participate in a circular fashion economy. By offering a curated range of quality preloved pieces, we encourage buyers to extend the lifetime of luxury goods rather than buy new.

Selling

How do I sell with you?

Please visit our sell with us page to submit a form request. We will respond to you within 1-2 business days.

What are the fees involved?

Our consignment fees are as follows:

We offer complimentary cleaning service, for all consignment items. 

How long will it take to process my item?

We clean, measure, research, photograph, and upload each item to our website. In some cases, we may need to send items for dry cleaning. With this in mind, we strive to process items within 3-7 days of drop-off.

What happens if my items don’t sell in the 60-day consignment period?

You are welcome to collect your item(s) after the 60-day period. You are also welcome to keep it on consignment, however, we would recommend so at a reduced price. For interstate consignors, we can post your items back to you free of charge.

Do you purchase items directly?

We may at our discretion choose to purchase items from you directly, rather than put them on consignment.

How long will it take for me to get paid?

We process payments fortnightly on Thursdays. You will also receive an invoice at the time of payment.